Privacy Policy

Last updated: January 1, 2025

Welcome to FreshCart Market ("FreshCart Market," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website located at freshcartcanada.ca.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our app and website.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, place an order, or contact us. This includes:

• Full name and email address
• Phone number and delivery address
• Payment information (processed securely — we do not store full card numbers)
• Order history and preferences
• Age verification information (for LCBO orders)
• Communications you send us

We also automatically collect certain information when you use our app, including:

• Device information (model, operating system, unique device identifiers)
• Location data (with your permission, for delivery purposes)
• App usage data and analytics
• IP address and browser type

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your grocery delivery orders
• Send you order confirmations, updates, and delivery notifications
• Verify your age for LCBO alcohol purchases (19+)
• Process payments securely
• Provide customer support and respond to your inquiries
• Improve our app, website, and services
• Send promotional communications (with your consent)
• Comply with legal obligations
• Detect and prevent fraud or misuse of our services

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Delivery drivers: Your name, delivery address, and order details are shared with your assigned driver to complete your delivery.
• Payment processors: Secure third-party processors handle your payment information (e.g., Stripe). They are bound by their own privacy policies.
• Service providers: We use trusted third-party services for analytics, push notifications, and app infrastructure.
• Legal authorities: We may disclose your information if required by law or to protect the rights and safety of FreshCart Market and its users.

4. Location Data

FreshCart Market requests access to your device's location to enable accurate delivery to your address and real-time order tracking. Location data is only collected while the app is in use and is not stored beyond what is necessary to complete your delivery. You can disable location access in your device settings, though this may affect delivery accuracy.

5. Age Verification (LCBO Orders)

For orders containing alcohol from the LCBO, we require proof that you are 19 years of age or older as required by Ontario law. Age verification is conducted at the time of delivery by our driver. We do not store copies of your identification documents.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (SSL/TLS) and at rest. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your FreshCart Market account and to notify us immediately if you suspect unauthorized access.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us at freshcartcanada@outlook.com. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for certain uses of your data
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at freshcartcanada@outlook.com.

9. Push Notifications

We send push notifications to keep you updated on your order status. You can manage notification preferences in your device settings or within the FreshCart Market app at any time.

10. Children's Privacy

FreshCart Market is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our app and website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of FreshCart Market after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: freshcartcanada@outlook.com
• Website: freshcartcanada.ca
• Instagram: @freshcartcanada